New Customer Advocate Role to Focus on Leading World-Class Services Organization to Support Company’s Growth
Enterprise Hive, an innovative provider of social business software with a gamification platform for reward and recognition, announced the addition of Bill Hollowsky, Vice President of Customer Success. In this new role, Mr. Hollowsky will lead Enterprise Hive’s growing Customer Success team, overseeing new customer implementations, on-boarding professional services and driving product usage and adoption.
Mr. Hollowsky joins the company with over 20 years’ experience as a leader in managing strategic projects from inception to completion, project turnaround as well as building and leading customer driven teams. Most recently, he was the General Manager for the HiveSocial implementation and launch of The Commons, the social customer community at Ellucian. Mr. Hollowsky also held management roles at Oracle and KPMG. He is a Certified Public Accountant.
“Enterprise Hive customers are our most important asset and delivering an exemplary customer experience is our number one priority,” said Vicki Tambellini, President and Chief Operating Officer at Enterprise Hive. “Bill’s experience as a customer with HiveSocial at Ellucian will ensure that our customers receive the services and support they need to be successful with HiveSocial.”
Mr. Hollowsky will be instrumental in deepening relationships with current Enterprise Hive customers, building out and integrating customer success functions so that customers experience the highest levels of satisfaction with the products and services the company delivers.
About Enterprise Hive
A 2013 CRM Idol semi-finalist, Enterprise Hive helps employees, customers and partners find the information they need to do their jobs through innovative SaaS social business solutions that includes an award and recognition gamification engine. Solutions from Enterprise Hive include HiveSocial for Customer Service, HiveSocial for Sales and Marketing and HiveSocial for Product Lifecycle Management.